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Register your telephone number to receive Important Notices during an emergency alert.


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BaytownAlert FAQ’s

What is the BaytownAlert service?
The BaytownAlert service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the BaytownAlert service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

How does the service work?

Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

What types of messages will be sent using the service?

Any message regarding the safety or welfare of Baytown would be disseminated using the BaytownAlert service.
Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside Baytown or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

Does the BaytownAlert service replace other systems that have been used to provide time-sensitive information to residents?

This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past.
The call-in emergency information line (281)420-5311, which is activated during an emergency situation, will still be available. Also, TV, radio, the City of Baytown website and the Office of Emergency Management website will continue to broadcast important announcements.

Is my telephone number included in the notification database?

Every listed land-based telephone number is in the database provided by the telephone companies. Cell phones and unlisted numbers are NOT. It is our intention and hope that every residence and commercial facility in our community be included in the notification database. The system allows for up to three telephone numbers to be stored. Cell users and owners of unlisted numbers must subscribe to BaytownAlert if they want the notifications.

May I use a cell phone as my notification database listing?

Yes, we can accept cell phone numbers in the database and encourage you to request that your number be included.
What precautions are being taken to protect personal information?
BaytownAlert takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about clients to any third party.  From a technical perspective, we utilize multiple layers of protection to maintain data security. BaytownAlert also retains an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are made by Baytown using the system?

The caller-ID number for calls generated by the BaytownAlert service will be the same as the Baytown information line number: (281)420-5311.

Will the BaytownAlert service work if I have a call screening system on my phone?

There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but some may require some type of pre-programming to allow the telephone number to pass through.

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?

For non-residents or owners who reside outside of Baytown, you may provide an additional phone number to be included in our database to contact during certain situations. Please call (281)420-5311 to provide us with that information.

If I have provided more than one phone number, when will they be called?

Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers.

My primary phone or my second listing is a cell phone with a non-local area code. Will the BaytownAlert service call numbers outside the area?

Yes. The area code does not impact whether or not a call is made.

How does the BaytownAlert system respond to busy signals or no-answer situations?

For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to contact that number.

I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety.

I answer the phone but the “Hello” message repeats. It then hangs up,
calls back, and the same thing happens again. How can I hear the entire message?

Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio or television volumes, people talking, or busy traffic noise. When you receive the next call, say “hello” once and turn down the volume of your radio or television or press the mute button on your telephone to allow full message delivery.

 
The Emergency Operations Center is not activated at this time.

 

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Important Numbers

Emergencies Only 911


City of Baytown:

Emergency Management (281) 420-6556
Police Department (281) 422-8371
Fire Department (281) 422-2311
BAWA (water quality) (281) 426-3517
Health Department (281) 420-5384
City Hall (281) 422-8281
Ask Baytown (281) 420-5311

 

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